Shipping

We ship from London, UK.

We process orders within 2-3 working days (excluding weekends and holidays).

Pre-order items are processed within 2-3 working days of arrival in stock (this takes between 15-30 days)

Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately at cs@therugsoutlet.co.uk. We will not be able to amend your order after it has been shipped.

Please review and ensure you have provided a correct shipping address. We are not responsible for non-delivery due to errors in the address you have provided. If an order has been returned due to an incorrect address, we will refund the original order amount and ask you to resubmit your order.

Delivery

We offer free shipping on all UK orders. 

Shipping charges for EU, US and worldwide orders will be calculated and displayed at checkout.

- UK (Domestic):  3-5 working days

- EU: 5-10 working days - temporarily on hold due to new Brexit regulations

- Pre-Orders: 15-30 working days 

If an item is on Pre-Order, this will be stated in your cart and your confirmation e-mail.

NOTE: We are not responsible for shipping carrier delays