I have received a faulty, damaged or wrong item

Our dedicated team checks your rugs to make sure they are up to the highest standards, however, if we have missed something or sent you the wrong item, please follow these steps to proceed:

1. Send photos of the damage or any other issue you think your rug might have
2. Allow 2-3 working days for our team to assess your complaint.

Once the fault has been inspected, we will inform you and confirm the return. We will provide a shipping label which you will need to print and attach to the parcel.

Please return the items to:

Atlantis Rugs

372 Ealing Rd, Alperton, Wembley, HA0 1BH

3. Once we receive and assess the item, we will initiate the refund.

You will receive a confirmation e-mail as soon as the refund has been processed.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.