Thanks for shopping at The Rugs Outlet

If you are not entirely satisfied with your purchase, we're here to help.

Prior to returning any rugs to us, please ensure that you have requested and received your RMA paperwork. One section will need to be included inside the packaging and the other on the outside. This should ensure that we are able to match your return to your order much quicker.


You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be packed in form of original packaging, Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping Return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please return the item to:

Atlantis Rugs

372 Ealing Rd, Alperton, Wembley, HA0 1BH


Contact Us

If you have any questions on how to return your item to us, contact us