How long will returns and refunds take?

Once we receive your item, we will inspect it. Your rug must be undamaged and its original condition.

If your return is approved, we will issue a refund to your credit card (or original method of payment).

You will receive a confirmation e-mail as soon as the refund has been processed. Please allow 2-3 working days once the item is received to process the refund.

Note that depending on your bank, it may take additional 5-10 working days after the credit has been applied to appear in your account.