Once we receive your item, we will inspect it. Your rug must be undamaged and its original condition.

If your return is approved, we will issue a refund to your credit card (or original method of payment).

You will receive a confirmation e-mail as soon as the refund has been processed. Please allow 2-3 working days once the item is received to process the refund.

Note that depending on your bank, it may take additional 5-10 working days after the credit has been applied to appear in your account.